Camille Brunette Product Designer
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Storey

I designed a workspace platform for British Land that made booking rooms, inviting guests and logging support simple, and unlocked new revenue opportunities

What I did:
  • User flows
  • User journeys
  • Wireframes
  • UI design collaboration
  • Developer handover
Year:
2018
Storey workspace booking screens on desktop and mobile

Challenge

British Land's workspace customers were stuck with a clunky, outdated platform

Booking a room, inviting a guest or reporting a problem was harder than it needed to be. British Land wanted a better platform for one of its flagship London buildings, something people would be happy to use every day.

Examples of

Key Design Decisions

  • Storey Connect homepage on a phone, greeting the member with the weather and community messages

    The day at a glance

    The homepage shows key information first: room bookings, guests and messages from the space team.

  • Room card for 3.1 Coral showing its location, capacity, equipment and quick booking times

    Find a room in seconds

    Detailed filters, inspired by Airbnb, help people narrow down to the right space fast, with key room details easy to compare.

  • Visitor pass email showing the guest's name, host, date, time and address

    Guests without the hassle

    Invited guests get a visitor pass automatically, so nobody has to convince reception to let them in, wasting time.

Outcomes

The impact

  • New revenue

    Extras like catering and workshop gear, built into room bookings, let British Land offer more products and services

  • Cohesive

    Bookings, guests, support and emails share consistent patterns, so the platform feels considered, not disjointed

  • Dev-ready

    Specs covered every edge case, from error states to scrolling, so development moved fast with minimal back-and-forth

View the complete case study

See the full process in a Figma Slides deck

Full case study

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