Storey
I designed a workspace platform for British Land that made booking rooms, inviting guests and getting support simple, and unlocked new revenue opportunities.
- What I did:
-
- User flows
- User journeys
- Wireframes
- UI design collaboration
- Developer handover
- Year:
- 2018
Challenge
British Land's workspace customers were stuck with a clunky, outdated platform
Booking a room, inviting a guest or logging a support issue all felt harder than it should. British Land wanted a best-in-class replacement for a flagship London building — one people would actually enjoy using every day.
Examples of
Key Design Decisions
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The day at a glance
The homepage shows key information first: room bookings, guests and messages from the space team.
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Find a room in seconds
Detailed filters, inspired by Airbnb, help people narrow down to the right space fast, with key room details easy to compare.
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Guests without the hassle
Invited guests get a visitor pass automatically, so nobody has to tell reception or print anything on the day.
Outcomes
The impact
-
New revenue
Extras like catering and workshop kit, built into booking, let British Land sell more products and services
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Cohesive
Bookings, guests, support and emails all share one consistent experience, so the platform feels considered, not disjointed
-
Dev-ready
Specs covered every edge case, from error states to scrolling, so development moved fast with minimal back-and-forth
View the complete case study
See the full process, from research to final designs, in my Figma Slides deck.
Contact me to request the password